Utility Benchmarking and Regulation in Developing Countries
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livre May 2011 ; 212 pages ; prix indicatif: 66€
Aut.
Silver Mugisha
Ed. IWA - London ; Isbn: 9781843392576
Page de présentation d'un éditeur
Résumé:
Utility Benchmarking and Regulation in Developing Countries is a handbook for utility monitors or regulators whose primary duty is to oversee performance management Contents:
General Introduction; Performance Development Planning; Modes of Performance Monitoring; Exploring use of Provocative Techniques; Performance Monitoring through High Incentive Plans; Customer Relations Monitoring and Regulation; Pro-Poor Oriented Performance Monitoring; Limitations with Partial Performance Indicators: An Empirical Example;
Mots clefs: |
évaluation, impacts (CI) (DT) (OP) , gestion - management (CI) (DT) (OP) |
Editeur/Diffuseur: |
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IWA
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International Water Association - London - Royaume Uni |
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