Utility Benchmarking and Regulation in Developing Countries
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book May 2011 ; 212 pages ; indicative price: 66€
Aut.
Silver Mugisha
Ed. IWA - London ; Isbn: 9781843392576
Editor Presentation
Résumé:
Utility Benchmarking and Regulation in Developing Countries is a handbook for utility monitors or regulators whose primary duty is to oversee performance management Contents:
General Introduction; Performance Development Planning; Modes of Performance Monitoring; Exploring use of Provocative Techniques; Performance Monitoring through High Incentive Plans; Customer Relations Monitoring and Regulation; Pro-Poor Oriented Performance Monitoring; Limitations with Partial Performance Indicators: An Empirical Example;
Keywords: |
evaluation, impact (CI) (DT) (ET) , management (CI) (DT) (ET) |
Publisher/Broadcaster: |
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IWA
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International Water Association - London - United Kingdom |
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