Water Utility Benchmarking
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Measurement, Methodologies, and Performance Incentives
livre Apr 2010 ; 172 pages ; prix indicatif: 90€
Aut. Sanford Berg
Ed. IWA - London ; Isbn: 9781843392729
Page de présentation d'un éditeur
Abstract:
This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings.
Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized.
Five basic approaches to benchmarking characterize current studies:
* Core indicators and a summary or overall performance Indicator (partial metric method),
* Performance scores based on production or cost estimates (“total” methods),
* Performance relative to a model company (engineering approach),
* Process benchmarking, and
* Customer survey benchmarking.
This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants.
Editeur/Diffuseur: |
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IWA
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International Water Association - London - Royaume Uni |
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