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Influence of water quality and service on subscription and fee collection

rapport May 2023 ; 29 pages
Aut. Elie Moussallem
Ed. Université Saint Joseph - Beirut
Téléchargeable sous format: PdF (1 000 ko)
The unwise use of water resources in Lebanon accompanied with the lack of governmental management have reflected in poor water quality, quantity and customer dissatisfaction and thus not many studies have been conducted to solve this problem. To address this problem, this research investigates the Influence of water quality and service on water subscriptions and fee collection while taking into consideration customer satisfaction.
This research consists of a detailed survey that covered Bireh and Sin el Fil to assess the main cause that influence customer satisfaction and billing behavior based on changes in governmental work in this sector. Sin el Fil respondents reported that they’re in majority more unsatisfied with water quality and supply, paying higher and willing to pay more if service improves than Bireh area. While, both regions considered that water supply is priority over the quality of water and billing services. The analysis indicates that factors such as water cost, satisfaction and water quality are highly influencing the billing behavior. The problem of the water resources in Lebanon should be resolved by pushing forward towards serious local institutional reforms and by proposing advanced water management measures.
General Index
Abstract . 3
Introduction . 3
Literature Review . 4
Materials and Methods . 6
Results . 8
Interpretation & Discussion . 20
Conclusion . 23
Appendix . 24
References . 27


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Mots clefs:

coûts, prix, tarifs (CI) (DT) (OP) , qualité des eaux (CI) (DT) (OP)

Pays concerné:

Liban (CI) (DT) (OP)


Université Saint Joseph - Beirut - Liban

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